Terms of service
THIS IS AN AGREEMENT BETWEEN YOU OR THE ENTITY THAT YOU REPRESENT (hereinafter “You” or “Your” or “Customer”) AND MEESCAN INC. (hereinafter “Meescan” or “Company”) GOVERNING YOUR USE OF MEESCAN SUITE OF PRODUCTS, SOFTWARE AND MOBILE APP.
Parts of this Agreement
This Agreement consists of the following terms and conditions (hereinafter the “General Terms”) and terms and conditions, if any, specific to use of individual Services (hereinafter the “Service Specific Terms”). The General Terms and Service Specific Terms are collectively referred to as the “Terms”. In the event of a conflict between the General Terms and Service Specific Terms, the Service Specific Terms shall prevail.
Acceptance of the Terms
You must be of legal age to enter into a binding agreement in order to accept the Terms. If you do not agree to the General Terms, do not use any of our Services. If you agree to the General Terms and do not agree to any Service Specific Terms, do not use the corresponding Service. You accept the Terms by actually using the Services.
Description of Service
We provide an array of services for online collaboration to support patron’s communication with a library circulation system to provide an option of checking in or checking out desired books and/or periodicals and/or other materials available for check in/check out by the specific library. Services may be used for patron’s personal use assuming patron is abiding by specific library rules and regulations. Patron may connect to the Services using the Meescan mobile app for iOS or Android available for a free download.
You may connect to the Services using any Internet browser supported by the Services. You are responsible for obtaining access to the Internet and the equipment necessary to use the Services.
Modification of Terms of Service
We may modify the Terms upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes to the Terms that affect your rights, you will be provided with at least 30 days advance notice of the changes by email to your primary email address. You may terminate your use of the Services by providing notice in writing within 30 days of being notified of the availability of the modified Terms if the Terms are modified in a manner that substantially affects your rights in connection with use of the Services. In the event of such termination, you will be entitled to prorated refund of the unused portion of any prepaid fees. Your continued use of the Service after the effective date of any change to the Terms will be deemed to be your agreement to the modified Terms.
Mobile App Users
Mobile app users may terminate use of the Services by deleting the Meescan mobile app. Your continued use of the Service after the effective date of any change to the Terms will be deemed to be your agreement to the modified Terms.
Personal Information and Privacy
Communications from Meescan
The Service may include certain communications from Meescan, such as service announcements, administrative messages and newsletters. You understand that these communications shall be considered part of using the Services. As part of our policy to provide you total privacy, we also provide you the option of opting out from receiving newsletters from us. However, you will not be able to opt-out from receiving service announcements and administrative messages.
Fees and Payments
The Services are available under subscription plans of various durations. Your subscription will be automatically renewed at the end of each subscription period unless you inform us that you do not wish to renew the subscription.
At the time of renewal, the subscription fee will be charged to the Credit Card last used by you and/or the invoice will be issued for payment when not paying by credit card. We provide you the option of changing the details if you would like the payment for the renewal to be made through a different Credit Card. If you do not wish to renew the subscription, you must inform us in writing at least 30 (thirty) days prior to the renewal date. If you have not informed us that you do not wish to renew the subscription, you will be presumed to have authorized Meescan to charge the subscription fee to the Credit Card last used by you or issue an invoice. Renewal notice/reminder will be sent to your organization at least 30 days prior to your renewal date.
From time to time, we may change the price of any Service. Any increase in charges will not apply until the expiry of your then current Initial or Renewal Term. You will not be charged for using any Service you have not agreed to as a part of your paid subscription plan. Price change notice will be sent to your organization at least 60 days prior to the change in price to come into an effect. New price will have to be agreed upon and approved by your organization in order for the service to continue under the new conditions.
Mobile App Users
The Meescan mobile app is available for download free of charge as a part of being a patron of a specific library assuming that the user abides by the library rules and regulations.
Restrictions on Use
In addition to all other terms and conditions of this Agreement, you shall not: (i) transfer the Services or otherwise make it available to any third party; (ii) provide any service based on the Services without prior written permission; (iii) use the Services in any manner that could damage, disable, overburden, impair or harm any server, network, computer system, resource of the Company; (vii) violate any applicable local, state, national or international law; and (viii) create a false identity to mislead any person as to the identity or origin of any communication.
Inactive User Accounts Policy
We reserve the right to terminate unpaid user accounts that are unpaid for a continuous period of 120 days. In the event of such termination, all data associated with such user account will be deleted. We will provide you prior notice of such termination and option to bring the account up to date. The data deletion policy may be implemented with respect to any or all of the Services.
Suspension and Termination
We may suspend your Services or temporarily disable access to whole or part of any Service in the event of any suspected illegal activity, extended periods of inactivity or requests by law enforcement or other government agencies. We will also terminate your Services on your request.
In addition, we reserve the right to terminate your Services and deny the Services upon reasonable belief that you have violated the Terms. You have the right to terminate your user account if Meescan breaches its obligations under these Terms and in such event, you will be entitled to prorated refund of any prepaid fees. Termination of Services will include denial of access to all Services, deletion of all data in your user account.
The Company does not hold any patron’s data beyond currently open transaction. Once the transaction is finished, all the data related to the finished transaction will be discarded and no copy will be held on the Company servers. The only record of the finished transaction will exist in the library database.
Support and Feedback
Support for the Meescan solution is provided through Meescan’s support portal at http://support.meescan.com or by phone. Every effort is being taken to ensure service availability. Subscription plan provides a 99% service availability guarantee with compensation for periods of unavailability. Standard maintenance is performed without service interruption, typically in the night-time hours. The Company does not generally advise its customers of these events. In case of planned outage of Meescan service, customers are informed through email. Information about any service unavailability is also published on Meescan’s support portal.
The Company will use reasonable efforts to troubleshoot and resolve issues reported by you but does not make any representations or guarantees that Meescan will be able to fully resolve any such issues. Except as provided in this section, the Company has no obligation to provide additional customer support, technical support, or to provide solutions (e.g., bug fixes to software) to any issues that may arise in your particular use of the Services.
From time to time, the Company may send you surveys, comment cards, customer satisfaction forms, or other requests to provide feedback. You hereby grant Meescan a perpetual, unlimited, worldwide fully paid up, royalty free licence to use all feedback, answers, ideas, comments, or other information you provide to the Company.
You agree that the Company may identify You as a user of the Services in its business deals; press releases; marketing materials; electronic, printed, and broadcast advertising; newsletters; mailings; tradeshows; other promotional materials; on Meescan’s website; or any other third-party website where the Company or its designated agents may promote the Services. You hereby grant Meescan and its agents an irrevocable, perpetual, worldwide, non-exclusive, fully paid-up, royalty-free licence (with right to sublicence) to use, reproduce, publish, and display Your name, trademarks, service marks, designs, logos, and symbols in connection with such purpose.
Meescan, Meescan logo, the names of individual Services and their logos are trademarks of Meescan Inc. You agree not to display or use, in any manner, the Meescan trademarks, without the Company prior permission.
Disclaimer of Warranties
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN AS-IS-AND-AS-AVAILABLE BASIS. MEESCAN EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MEESCAN MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. USE OF ANY MATERIAL DOWNLOADED OR OBTAINED THROUGH THE USE OF THE SERVICES SHALL BE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, MOBILE TELEPHONE, WIRELESS DEVICE OR DATA THAT RESULTS FROM THE USE OF THE SERVICES OR THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM MEESCAN, ITS EMPLOYEES OR REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
Limitation of Liability
YOU AGREE THAT MEESCAN SHALL, IN NO EVENT, BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER LOSS OR DAMAGE WHATSOEVER OR FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS ARISING OUT OF OR CAUSED BY YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF MEESCAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT SHALL MEESCAN’S ENTIRE LIABILITY TO YOU IN RESPECT OF ANY SERVICE, WHETHER DIRECT OR INDIRECT, EXCEED THE FEES PAID BY YOU TOWARDS SUCH SERVICE.
You agree to indemnify and hold harmless Meescan, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney’s fees and costs) arising out of or relating to any claims that you have used the Services in violation of another party’s rights, in violation of any law, in violations of any provisions of the Terms, or any other claim related to your use of the Services, except where such use is authorized by Meescan.