We are looking for a skilled Technical Customer Liaison to join our customer success team. In this role, you will be providing technical and operational support to existing customers, supporting new customer onboarding and gathering information for system integrations and implementations.

About us:

Meescan provides cloud-based services for libraries around the world. Our products offer exciting new ways for public and academic libraries to expand their services and free librarians from the circulation desk. With hundreds of customers on five continents, Meescan is a rapidly growing company.

It’s fun to work for Meescan! We are a team of talented individuals with a “can-do” attitude. We rely on each other and work together to find creative solutions. Even in the busiest times, we remember to have fun.

Essential skills:

• Excellent verbal and written communication skills.
• Problem-solving and attention to detail.
• Multi-tasking and time management
• Comfortable assisting customers over the phone and online.
• Understanding of technology such as mobile apps, cloud computing, etc. and can comfortably explain it to others.

Nice-to-haves:

• Experience with various applications, such as reporting and ticketing systems.
• Comfortable wearing different hats and taking on longer-term projects.
• Can play a decent game of darts and okay with office dogs.

We are offering:

• A challenging and fulfilling role with a fun, creative team.
• Initial and ongoing training.
• Excellent working environment – think Dessert Days and darts tournaments.
• Team building events like kayaking and snowshoeing.
• Competitive salary, bonuses, and benefits.

Job type:

• Full-time, permanent.

Location:

• Downtown Maple Ridge, conveniently on public transportation routes.