Two times in a row: Meescan wins MLA Platinum!
Meescan is ecstatic to share that we have received a platinum award from LibraryWorks! The Modern Library Awards (MLA) are awarded to the top products and services in the industry, according to a set of criteria. This set of criteria includes functionality, customer service, and value.
This marks the second year in a row that Meescan received a platinum award and solidifies Meescan’s position in superior products and customer service within the library technology industry.
“We work so hard to elevate our customer service every time,” Customer Success rep Rachel Woloshyn states. “We have a great team here at Meescan that provides top notch customer service, and we actually care!”
Thank you to all our partner libraries for supporting us and taking the time to provide feedback! We consider every piece of feedback and continuously use customer insights to expand our service and products.
“We’re honoured to receive platinum again this year, recognizing that we wouldn’t be here without so many amazing customers,” says Robyn Petrik, Manager of Business Development. “Whether we’re working with a customer to implement a solution for their unique workflow or expanding self-checkout to a customer’s bookmobile, Meescan is the product it is today thanks to collaborative relationships with libraries around the world.”
The past year has a myriad of wins for Meescan like continuing to build positive relationships with our customers, launching our first multi-channel marketing campaign, and hitting a milestone of 10 millions items checked out through Meescan.
For more information about Meescan self-checkout, you can request a quote or get in touch with our Solution Specialists. For complete survey results, visit the Modern Library Awards website.
About LibraryWorks
LibraryWorks helps administrators to make informed decisions about library technology, automation and software, collection development and management, facilities and furnishings, staffing, purchasing, and other areas that drive effective strategic planning and day-to-day operations. Our family of resources can enable you to identify best practices, monitor trends, evaluate new products and services, apply for grants and funding, post or find a job, and even enjoy some library humor.
About the Modern Library Awards program
The Modern Library Awards (MLAs) is a program designed to recognize elite products and services in the library market which can help library management personnel enhance the quality-of-experience for the library user and increase the performance of their library systems.
The MLAs were created to recognize the top products and services in the library industry in a truly unbiased format. Products and services were submitted in the fall using a simple application, and then were posted on a private site with an enhanced description and attendant materials. These products were batched into small groups and sent to the LibraryWorks database of more than 80,000 librarians at public, K-12, academic, and special libraries. Only customers with experience with these products/services in their facilities were permitted to judge the products/services, resulting in a truly unbiased score.
Each judge scored the product on a numeric basis from 1-10 on a series of questions regarding functionality, value, customer service, etc.