​Bluetooth troubleshooting (iOS 14)


We have observed that after Bluetooth permissions had been introduced in iOS, occasionally our Bluetooth-based barcode, RFID, or magnetic stripe card readers may not connect to Meescan. If a scanner is disconnected from Bluetooth, it will flash blue from the back of the kiosk. 

This guide is based on previous version of iPad operating system – iOS 14.
If you’re using the recently released iOS 15, please click here for an updated version.

Step 1

Disconnect your Meescan Bluetooth scanners from power.

Open the iOS Settings app and navigate to "General" section.

Tap "Reset"

Step 2

Tap "Reset Location & Privacy"

Step 3

Confirm the Reset.

Reopen Meescan.

Reconnect your Meescan Bluetooth scanners to power.

Still Not Working?

We pride ourselves on excellent customer care here at Meescan. Please book a call and someone from our technical team will assist you.