![](https://i0.wp.com/meescan.com/wp-content/uploads/2021/04/blinking-blue-light.gif?fit=540%2C304&ssl=1)
Symptoms:
We have observed that after Bluetooth permissions had been introduced in iOS, occasionally our Bluetooth-based barcode, RFID, or magnetic stripe card readers may not connect to Meescan. If a scanner is disconnected from Bluetooth, it will flash blue from the back of the kiosk.
This guide is based on previous version of iPad operating system – iOS 14.
If you’re using the recently released iOS 15, please click here for an updated version.
Step 1
![](https://i0.wp.com/meescan.com/wp-content/uploads/2021/06/Screen-Shot-2021-06-04-at-12.45.03-PM.png?fit=1536%2C2048&ssl=1)
Disconnect your Meescan Bluetooth scanners from power.
Open the iOS Settings app and navigate to "General" section.
Tap "Reset"
Step 2
![](https://i0.wp.com/meescan.com/wp-content/uploads/2021/06/Screen-Shot-B-2021-06-04-at-12.45.31-PM.png?fit=1536%2C2048&ssl=1)
Tap "Reset Location & Privacy"
Step 3
![](https://i0.wp.com/meescan.com/wp-content/uploads/2021/06/Screen-Shot-2021-06-04-at-12.45.45-PM.png?fit=1536%2C2048&ssl=1)
Confirm the Reset.
Reopen Meescan.
Reconnect your Meescan Bluetooth scanners to power.
Still Not Working?
We pride ourselves on excellent customer care here at Meescan. Please book a call and someone from our technical team will assist you.