​Bluetooth troubleshooting

​Bluetooth troubleshooting

Symptoms:

We have observed that after Bluetooth permissions had been introduced in iOS, occasionally our Bluetooth-based barcode, RFID, or magnetic stripe card readers may not connect to Meescan. If a scanner is disconnected from Bluetooth, it will flash blue from the back of the kiosk. 

Step 1

Close the Meescan app by swiping up from the bottom.

Be sure to enter your Kiosk ID and enable “Use Built-in Scanners” located under Settings -> Meescan -> Advanced -> Kiosk Mode.

Reboot your iPad

Disconnect your Meescan Bluetooth scanners from power.

Reopen Meescan.

Reconnect your Meescan Bluetooth scanners to power.

*If step one doesn't resolve your issue, please proceed to step two.

Step 2

Navigate to Settings -> Meescan.

You will see a list of hardware components that Meescan is permitted to access. Please make sure that “Location,” "Bluetooth,” and “Camera” are all enabled.

If you do not see Bluetooth in this menu, please reboot your iPad

Disconnect your Meescan Bluetooth scanners from power.

Reopen Meescan.

Reconnect your Meescan Bluetooth scanners to power.

Step 3

Navigate to Settings -> Privacy -> Bluetooth
Locate Meescan (or your custom branded app) and turn the setting on.

Important: if the setting is already on, turn it off and back on.

Alternative: Bluetooth reset method

Close Meescan by tapping the home button three times and swiping to the top of the screen.

In "Settings -> Bluetooth," turn Bluetooth off and then on again, and then scan for Bluetooth devices.

Re-open Meescan and allow the Bluetooth permissions request.

Still Not Working?

We pride ourselves on excellent customer care here at Meescan. Please book a call and someone from our technical team will assist you.