Another prerequisite for touchless operation is the checkout screen timeout. Our recommended setting is 30 seconds, but this can be changed if you have a different preference.
In addition, we can enable a visual indicator (2) that shows the remaining session time in the “Finish” button. This countdown animation helps patrons understand the timeout process.
To provide further clarification, we can display a message below the green Finish panel (1). Just like the touchless message on the opening screen, this timeout message can be customized.
What happens when the screen times out?
The user session stays on the Meescan server so even if the screen times out, the user can simply scan their card again and continue the session where it left off. After a server-side session timeout (which is set to two hours by default), the session is removed and a receipt is automatically emailed to the patron. We can also modify the server-side session timeout if you’d prefer a shorter or longer period.